HLT23215 Certificate II in Health Support Services

  • Course level: All Levels
  • Categories Health
  • Last Update July 31, 2020

Description

The Value of Teamwork in the Workplace | Robert Half

Units of Study:

CHCDIV001 – Work with diverse people

CHCCOM005 – Communicate and work in the health or community services

HLTWHS001 – Participate in workplace health and safety

HLTWHS005 – Conduct manual tasks safely

BSBWOR203 – Work effectively with others

HLTINF001 – Comply with infection prevention & control policies & procedures

CHCCCS020 – Respond effectively to behaviors of concern

BSBFLM312 – Contribute to team effectiveness

BSBWOR202 – Organise & complete daily work activities

BSBWOR204 – Use business technology

HLTAID003 – Provide first aid

CHCCCS010 – maintain a high standard of service

Topics for this course

106 Lessons

WELCOME?

Introduction to our course
CONTACT YOUR TRAINER
RECORD OF COMPETENCY
YOUR STUDY PLAN
PRACTICAL SESSIONS
LIVE Webex SESSIONS
Student Feedback Survey 1 AQTF (June)
Student Feedback Survey 2 ASQA (November)

1.1 Opportunity & Success?

1.1 Opportunities & Success Learning Objectives: - Understand the course requirements - Get to know each other and the messaging features - Discover job prospects in the health & community sectors

1.2 Opportunities & Success?

Learning Objectives: - Explore Australia’s diverse history and its importance to today’s economic and social strengths - Understand what influences who you are - Identify different concepts of diversity - Explore social & cultural awareness - Work towards social inclusive and safe environment - Appreciate the benefits of inclusiveness -Discover different resources that support diverse persons within the community

2.1 – What makes us diverse?

Learning Objectives: - Structured reflections on personal bias - Explore cultural diversity in Australia - Discuss & reflect on the Mercy ship documentary -Discover the Australian Immigration museums online resources

2.2 – Human needs & Human rights?

Learning Objectives: - Look at Maslow’s hierarchy of human needs - Understand the declaration of human rights - Explore current Legislations & standards in relation to working with diverse persons

3.1 Respecting diversity – ASSESSMENTS?

Assessments: Instrument 1 - Tables Instrument 2 - Multi choice quiz Instrument 3 – True/False questions Instrument 4 – Short answer Reflective piece Instrument 5 - Practical ZOOM; Group work Case Studies

3.2 Behaviours of concern?

Learning Objectives: - What is a behaviour of concern - Explore what causes behaviours of concern - Learn acute, first response strategies for dealing with behaviours of concern

4.1 Behaviour Plans?

Learning Objectives: - Explore long term strategies for managing behaviors including environmental changes, teaching new skills and personal empowerment - Look at industry care models - Understand the need for cognitive behavioral therapies - Complete a behavior assessment

4.2 Managing behaviors – ASSESSMENTS?

Assessments: Instrument 1 - Tables Instrument 2 - Multi-choice Quiz Instrument 3 - Video case study, The ABC method Instrument 4 - Video case study, Behaviour management plan Instrument 5 – Video case study, immediate response strategies Instrument 6 - Practical ZOOM; Post-incident consultation meeting

5.1 Worksafe Australia?

Learning Objectives: - Define WHS codes of practice - Discover WHS Authorities & workplace representatives - Explore the different roles and responsibilities - Understand how WHS meetings, Inspections & consultations work - Identify important safety Signs - Outline emergency procedures, including the use of emergency codes

5.2 Workplace hazards?

Learning Objectives: - Learn to identify hazards and risks - Undertake a workplace Inspection - Identify and report incidents

6.1 Manual hazards?

Learning Objectives: - Discover manual handling risks - Explore good manual handling techniques - Understand correct systems of work including layouts & ergonomics - Outline the correct use of mechanical aids

6.2 WHS/MH – ASSESSMENTS?

Assessments: Instrument 1 – Tables Instrument 2 – True or False Instrument 3 - Risk matrix and controls Instrument 4 – Short answer questions Instrument 5 - Practical ZOOM; WHS consultation meeting Incident report (death of a worker)

7.1 Infections?

Learning Objectives: - Understand the difference between a Microbe & a Pathogen - Identify the chain of infection - Outline the basis for infection & susceptibility - How to use standard precautions, PPE - The different types of cleaning & reprocessing - Waste, linen & sharps controls -Discover clean & dirty zones - Learn how to Donning & Doffing PPE - Complete the Microbe Characteristics Vs Spread & Control activity

7.2 Infection prevention?

Learning Objectives: - Practice cough etiquette -Understand hand care & hand hygiene - Complete hand Hygiene Australia online certificate -Discover the principles of aseptic & sterile technique - Play the infection control game and see if you can control the spread of disease -Watch the preassessment videos on vital signs, BGL monitoring, Tubes & implanted devices

8.1 Infection control – ASSESSMENTS?

Assessments: Instrument 1 - Tables Instrument 2 – Multichoice quiz Instrument 3 - True or False Questions Instrument 4 - Short answer questions

8.2 CPR & First Aid (including ASSESSMENTS)?

Learning Objectives: - CPR Principles - Legal & ethical issues around the provision of first aid - First aid principles - Complete written first aid documentation correctly

9.1 The Australian healthcare system?

Learning Objectives: - Understand how the Australian healthcare system works - Look at different funding models - Assess what patient centered-care means for clients - Explore the future for healthcare - Look at organizational structures including lines of communication - Understand the different roles within the multidisciplinary team

9.2 Customer service?

Learning Objectives: - Explore what makes quality customer service - Understand consumer rights & health legislation - Look at workplace policies & procedures - Discuss informed consent & disclosure laws including mandatory reporting - Understand the Duty of care - Review policies around dispute resolution and complaint handling

10.1 Communication skills?

Learning Objectives: - Explore the different types of communication -Understand what makes effective communication & the importance of effective communication - Discover the principles of active listening -Practice motivational interviewing & asking the right questions for the purpose and content -Learn about Empathy & building Rapport - Test your emotional intelligence

10.2 Written communication & Documentation?

Learning Objectives: -Discuss barriers to effective communication -Look at different communication restraints within the work setting - Explore different communication aids within the workplace -Learn how to use interpreting services - Written communication -Record keeping -Using industry terminology - Practice written communication within the work role

11.1 Technology in the workplace?

Learning Objectives: - Define technology -Advantages Vs disadvantages of technology - Choosing the right technology -Understanding the different medical technologies -Identifying security issues & backups -practicing correct ergonomics - understanding responsibilities surrounding consumables -Outline maintenance/servicing requirements & faulty equipment procedures

11.2 Teamwork?

Learning Objectives: - Look at the stages of group development -Discuss Vision statements -Look at leadership styles -Explore motivation & the use of incentives -Assess required skills & training in relation to teamwork -Addressing development opportunities -Look at poor performance Vs misconduct

12.1 Organise & complete work tasks?

Learning Objectives: - Practice Goal setting, Planning, Brainstorming & mind maps -Discover S.M.A.R.T goals & S.W.A.T - Plot Time frames -Avenues for seeking feedback -Explore continuous improvement opportunities & Performance appraisals

12.2 Integrated workplace learning Docs – WEEK 1?

Learning Objectives: - Complete your chosen integrated workplace assessment task -Complete the tasks below including a weekly blog entry - completed the performance appraisals - Complete the multichoice quiz

12.2 Integrated workplace learning Docs – WEEK 2

12.2 Integrated workplace learning Docs – WEEK 3

12.2 Integrated workplace learning Docs – WEEK 4

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